Terms of Service

Last updated: April 2026

1. Who we are

Classflows is an online class booking and school management platform operated by Owlhaven Academy Pty Ltd. We provide software and related services to schools, education providers, and their authorised users.

2. Using Classflows

By using Classflows, you agree to use the platform only for lawful purposes and in accordance with these terms. You must not misuse the service, attempt unauthorised access, or interfere with the operation of the platform.

If you access Classflows on behalf of a school or business, you confirm that you have authority to do so and that your information is accurate and up to date.

3. School accounts

Schools are responsible for the accuracy of their listings, booking details, pricing, class capacity, cancellation rules, and website content. Schools are also responsible for managing their own users and keeping account access secure.

4. Bookings and payments

Classflows helps schools manage bookings, payments, and related communications. When a parent or guardian makes a booking, they are entering into an arrangement with the school providing the class or service.

Payment processing may be handled through our payment providers, including Stripe. We may deduct platform fees, processing fees, or other charges agreed with the school from the relevant payout or billing flow.

5. Billing and subscription plans

Schools may be charged on a subscription basis, with usage-based top-ups where applicable. Billing is based on the plan and settings shown in the Classflows admin portal unless otherwise agreed in writing.

If billing is paused, overdue, or otherwise restricted, we may suspend access to some or all services until the account is brought back into good standing.

6. Content and intellectual property

You retain ownership of the content you upload, submit, or publish through Classflows. You grant us a limited licence to store, process, display, and transmit that content as needed to provide the service.

Classflows, including its software, branding, designs, and documentation, remains our property or the property of our licensors.

7. Acceptable use

You must not:

  • use Classflows to send unlawful, harmful, or misleading content
  • upload malware or attempt to breach system security
  • scrape, copy, or reverse engineer the service without permission
  • misrepresent your identity or school affiliation
  • use the service in a way that breaches another person's rights

8. Service availability

We aim to keep Classflows available and reliable, but we do not guarantee uninterrupted access. The service may be affected by maintenance, provider outages, internet issues, or circumstances outside our control.

9. Privacy

Our handling of personal information is described in our Privacy Policy. By using Classflows, you agree to the collection and use of information as described there.

10. Changes to the service and terms

We may update Classflows or these terms from time to time. If we make material changes, we will take reasonable steps to notify affected users.

11. Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits, or losses caused by events outside our reasonable control.

12. Contact us

If you have questions about these terms, please contact info@classflows.com.au.